Customer Care Provider - Semarang

Are you a communication enthusiast with a passion for providing world-class service? Mitracomm Ekasarana is currently looking for a dedicated Customer Care Provider to join our growing team in Semarang. In this role, you will be the front-line representative for our customers, handling inquiries, complaints, and resolving issues with professionalism and empathy. Our company, based in Semarang, is a leading provider of IT solutions and services, and we are committed to delivering exceptional customer experiences.

As a Customer Care Provider, you will use our proprietary CRM system to manage customer interactions efficiently. You will also work closely with our sales and technical teams to ensure seamless service delivery. This is an opportunity to grow within a dynamic and supportive environment, with potential for career advancement.

If you are a proactive and customer-focused individual with a strong communication background, we invite you to apply for this exciting role.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing timely and accurate responses.
• Use CRM system to log and track customer interactions, ensuring all issues are resolved.
• Collaborate with sales and technical teams to escalate and resolve complex customer issues.
• Maintain and improve customer satisfaction scores through proactive follow-ups and feedback.
• Provide training and support to new hires on customer service best practices.
• Monitor and report on customer care metrics to identify areas for improvement.
• Stay updated on company products and services to provide informed advice to customers.
• Adhere to company policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or related roles.
• Proven track record of delivering excellent customer service and resolving issues effectively.
• Strong communication skills, both verbal and written.
• Ability to work under pressure and meet service level agreements.
• Familiarity with CRM systems, such as Salesforce or HubSpot.
• Bachelor's degree in Business Administration, Communication, or related field.
• Fluent in Indonesian with good English proficiency.
• Ability to work in a team and contribute to a positive work environment.

🛠️ Keahlian

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